Trust and security. Runbook Labs

Trust and security

Your data, your systems, your call.

The automations we build touch the systems your revenue runs through: your ERP, your EDI provider and your retailer and distributor portals. This is exactly how that access is handled, start to finish.

Before we start

Paper first, logins later.

Nothing is connected until the scope is agreed in writing.

Our commitmentBefore we start

NDA: Signed before we see any data, yours or ours.
Free audit: Runs on exports like deduction reports and remittances. No logins.
Scope: A written list of every system a build connects to, what it reads and what it may change.
Out of scope: Anything not on that list is never touched.

Access

The least access a build needs.

You decide who gets in, and you can switch it off at any time.

Our commitmentAccess

Accounts: A named user for us in each system. No shared passwords.
Permissions: Read only by default. Write access only for the steps that need it.
Sign-in: Two-factor on every account we use.
Off switch: Disable our user and access stops immediately.

Your data

Your data stays in your systems.

Automations run where your data already lives.

Our commitmentYour data

Storage: No copies kept on our side. Test exports are deleted at handover.
AI models: Business APIs only, which do not train on your data.
Sharing: Never shared, and never used for another client.

Control

Your team stays in charge.

Automation handles the routine. People make the calls.

Our commitmentControl

Approvals: You choose which steps wait for a person. Money and disputes always do.
Records: Every run records what it did and why, so any ASN or match can be checked later.
Fail safe: If something doesn't add up, it stops and flags it instead of sending bad data to a retailer.

Ownership

You own what we build.

No lock-in, by design.

Our commitmentOwnership

Code: Yours, in your accounts, with documentation.
Handover: We remove our own access. Support later is on your terms.
Portability: Another developer can pick it up from the docs.

Straight answers

What we are, and what we are not.

A small specialist shop, not a large vendor.

Our commitmentStraight answers

SOC 2: We don't hold a SOC 2 report.
Questionnaires: Send yours and we answer it honestly before anything is connected.
Contact: One person who built it, not a ticket queue.

NDA first. Least access. Your accounts, your code. Access ends at handover.Ask a security question

Set it. Let it run.

Bring the one workflow your team hates most, from ASNs to the close. We will quantify what it costs you, build it in three to four weeks, and hand it over for you to own.

Book a call

Built by an AI engineer who ships automation inside a $100M+/yr consumer brand.